1. Delivery methods and shipping costs

International orders are shipped using the delivery methods available in checkout for the relevant destination, products, parcel weight and technical conditions of the order. The shipping price displayed in checkout for the specific order is the current applicable price and may change over time.

The final available shipping method and cost are shown before the order is submitted. For bulky, very heavy or special products, or destinations for which a standard service is unavailable, checkout may show only compatible delivery options or the Recosport team may contact you with a transport quotation.

2. Fees associated with the payment method

Any payment-processing fee that may apply to a particular market, payment method or delivery option is shown before the order is completed. Payment-related fees are separate from the shipping charge.

• Online card payment before shipment: the final payable amount is the amount displayed in checkout.
• Cash on delivery / payment on delivery: available only where expressly offered in checkout; any additional processing fee is displayed before the order is submitted.
• Payment at a locker or pickup point: available only where technically supported; any applicable additional fee is shown in checkout.

The total amount payable, including delivery and any applicable processing fees, is displayed before the customer confirms the order.

3. Delivery time and performance

The indicative transport times above refer to normal carrier transit and may vary depending on destination, public holidays, customs or cross-border formalities, remote areas, exceptional carrier conditions and the availability of the ordered products.

The estimated time for the specific order is the one shown in checkout, in the order confirmation or communicated later if availability confirmation or special transport is required.

For consumers, unless another delivery time has been agreed, the goods are delivered without undue delay and within the maximum period required by the applicable law. Statutory remedies remain available if delivery is delayed.

4. Parcel integrity and transfer of risk

For consumer orders where transport is organised by RECOSPORT SRL using one of the delivery options offered by us, the risk of loss or damage passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

If a product arrives damaged, incomplete or different from what was ordered, contact us as soon as reasonably possible at [email protected], stating the order number and, where useful, attaching relevant photographs.

5. Consumer right of withdrawal within 14 days

An individual acting as a consumer may, subject to the exceptions provided by law, withdraw from a distance contract within 14 calendar days without having to give a reason.

For an order for goods, the period generally starts on the day when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods. Special rules apply where several goods are delivered separately.

A withdrawal may also be communicated by an unequivocal statement sent to [email protected]. The contact page is currently a temporary channel and does not replace the dedicated online withdrawal function required by applicable Romanian law.

6. How to return goods after withdrawal

1. Communicate the withdrawal before the legal 14-day period expires.
2. Pack the product appropriately so it is protected during transport. Original packaging is recommended for protection but is not, by itself, a general legal condition for exercising the statutory withdrawal right.
3. Send the goods back without undue delay and no later than 14 days after communicating the withdrawal. The deadline is met if the goods are dispatched before the 14-day period expires.
4. Keep proof of dispatch until the return is completed.

For a voluntary withdrawal from the contract, the direct cost of returning the goods is borne by the consumer, unless RECOSPORT SRL expressly agrees to bear that cost for the specific return.

The return address and logistics instructions may be communicated in the confirmation of the withdrawal request. To avoid sending goods to the wrong location, use the details provided by RECOSPORT SRL in the return confirmation.

The consumer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

7. Refunds

Where withdrawal is validly exercised, RECOSPORT SRL refunds the amounts due under the applicable law without undue delay and, in any event, no later than 14 days after being informed of the decision to withdraw.

The refund is normally made using the same payment method as the original transaction, unless another method is expressly agreed and does not generate costs for the consumer.

For sales contracts, where permitted by law, RECOSPORT SRL may withhold the refund until the goods are received back or until the consumer provides evidence of having sent them back, whichever occurs first.

The cost of the original standard delivery is refunded where required by applicable consumer law. Additional costs resulting from the consumer’s express choice of a more expensive delivery method than the least expensive standard delivery offered do not have to be refunded.

8. Products and situations excluded from the withdrawal right

The right of withdrawal does not apply in the situations provided by applicable consumer law. Depending on the product, relevant exceptions may include:

• goods made to the consumer’s specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed goods which are not suitable for return for reasons of health protection or hygiene if unsealed after delivery;
• other situations expressly provided by applicable law when the legal requirements of the exception are met.

Important: the fact that a product belongs to a particular category does not automatically remove the withdrawal right. An exception applies only if its legal requirements are fulfilled for the specific product and circumstances.

9. Non-conforming, incorrect or damaged goods

A defective, non-conforming, incorrectly delivered or transport-damaged product is not treated as a simple “change-of-mind return”. Consumers retain their statutory rights relating to conformity of goods.

Where goods are non-conforming, the remedies required by applicable consumer law are provided without cost to the consumer. Repair or replacement is carried out under the conditions and within the time limits required by law and, where the legal conditions are met, a price reduction or termination of the contract may apply.

10. Professional / B2B customers

The statutory 14-day withdrawal right described above is intended for individual consumers acting for purposes outside their trade, business, craft or profession.

For companies, self-employed professionals, clubs, clinics, institutions and other professional customers, a return without reason is not an automatic statutory right. Any commercial B2B returns are accepted only if expressly agreed with RECOSPORT SRL, without affecting rights concerning defects, non-conformity or other rights arising from law or contract.

11. Contact for deliveries and returns

RECOSPORT SRL
Email: [email protected]
Registered office: Str. Avram Iancu 408H, Ap. 2, Florești, Cluj, Romania
CUI/VAT: RO28735800 · J2011001722123

For faster identification of your request, please state the order number, the name used for the order and the product concerned.